Manufacturing Customer Support AI Chatbot

Customer

Bystronic, Global

Industry

Manufacturing Technology, Industrial Machinery

Department

Customer Support

Customer support faced delays due to fragmented technical docs across Excel, PDFs, and websites, requiring manual searches of complex machinery specs.

Challenge

Bystronic's digital team spotted customer support automation as a high-impact AI opportunity. But critical manufacturing documentation was scattered across Excel spreadsheets, PDFs, Word files, and websites. Support teams spent hours manually searching for answers, delaying customer resolutions and pulling focus from complex technical problems.

Pain Points
  • Technical documentation scattered across multiple file formats delayed support resolution
  • Complex machinery specifications buried in documents were difficult to locate and interpret
  • Support agents spent excessive time manually searching documentation instead of handling high-value customer technical consultations

Solution

Read more
01
AI Chatbot Development
Created conversational AI using Azure OpenAI and ChatGPT to instantly answer technical queries, eliminating manual documentation searches for manufacturing support teams.
02
Multi-Format Data Integration
Built custom data ingestion pipelines that unified Excel, PDF, Word, and web content into searchable format.
03
Semantic Search Implementation
Deployed Azure Cognitive Search with vector-based indexing to enable context-aware queries across complex machinery specifications and technical documentation.
04
Structured AI Workflows
Implemented LangChain framework to ensure consistent, accurate responses while maintaining conversation context throughout customer support interactions.
05
Enterprise Security Deployment
Configured secure GPT environment with data encryption and access controls, protecting proprietary manufacturing information while enabling AI capabilities.

Results & Benefits

Faster Support Resolution

Conversational AI eliminated manual documentation searches, enabling instant access to manufacturing specifications.

Enhanced Customer Experience

Fast, accurate responses to technical queries demonstrated potential for improved customer satisfaction.

Strategic AI Insights

Digital transformation pilot revealed valuable optimization opportunities for manufacturing operations.

Conversational AI eliminated manual documentation searches, enabling instant access to manufacturing specifications.

Services

Valudio provided the following end-to-end services to build this solution:

MVP Development

Rapid prototyping and minimum viable product development to validate concepts and accelerate time-to-market.

Requirement Engineering

Comprehensive business analysis and technical requirements gathering to define project scope and strategic objectives.

Technical Support

Ongoing technical support, software maintenance, performance optimization, system improvements, and operational problem resolution.

Cloud Service

Hosted on Microsoft Azure or your cloud of choice, with automatic updates, enterprise-grade security, and reliable uptime.

AI Application Development

Custom AI solutions integrates with your existing systems and uses models like GPT, Claude, or open-source alternatives.

Technologies & Tools

#
ChatGPT within Azure Open AI services
#
ReactJs
#
LangChain
#
Azure Cognitive Search

Customers Feedback

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